Environmental, Sustainability & Governance Policy

Aetheria Group Entities

UK Entities:

• Aetheria Group Limited 🇬🇧
• BoS Outsourcing Limited 🇬🇧
• Frontline Health Professionals Limited 🇬🇧
• Staff Bank Limited 🇬🇧

Trading as:

• Frontline Insourcing 🇬🇧
• Hygeia Homecare 🇬🇧

International Entities:

• BoS Outsourcing Pvt Limited (India) 🇮🇳
• BoS Outsourcing Pvt Limited (Pakistan) 🇵🇰
• BoS Outsourcing LLC (USA) 🇺🇸

Introduction

At Aetheria Group, we recognise that our operations have a profound impact on the world in which we live and conduct business. It is our belief that the long-term well-being of society, the integrity of the environment, and the enduring success of our organisation are inextricably linked. This Environmental, Sustainability, and Governance (ESG) Policy reflects our commitment to a sustainable future and outlines the principles and actions that underpin our efforts to lead with purpose and responsibility.

As a forward-thinking conglomerate, we are dedicated to integrating ESG considerations into every aspect of our business strategy. We understand that the challenges of climate change, resource management, and social equity are daunting, but we also believe they present opportunities to innovate, improve, and inspire.

Our ESG policy is designed to guide Aetheria Group and all its affiliated entities in making informed decisions that contribute positively to our planet and its people. As holders of ISO 9001 and 14001 certifications, we adhere to internationally recognised quality and environmental management systems, ensuring our practices align with global standards. Through this policy, we commit to the continuous improvement of our environmental performance, prioritising sustainability in our operations, and upholding exemplary governance practices that are transparent, ethical, and accountable.

We pledge to navigate the complexities of the modern business landscape with an unwavering commitment to the principles of ESG. This means not just doing what is profitable, but what is just and right. Our goal is to create value that benefits all stakeholders — employees, clients, communities, and shareholders alike — while safeguarding the environment for future generations.

In laying out this policy, Aetheria Group stands at the forefront of responsible business practices, prepared to lead by example and effect meaningful change. We are steadfast in our journey towards a more sustainable and equitable world, and we invite our stakeholders to join us in this vital endeavour.

Environmental Commitment

At Aetheria Group and its subsidiaries, we are acutely aware of the environmental footprint left by our operations. With steadfast dedication, we strive to manage and minimise our carbon output, waste production, and overall resource use. Our commitment to environmental stewardship is reflected in our adherence to ISO 14001 standards, ensuring our business practices rigorously mitigate their impact on the natural world.

Our proactive environmental strategy encompasses a suite of initiatives aimed at fostering a culture of sustainability throughout the organisation:

Energy Conservation: We have implemented comprehensive energy efficiency measures to substantially reduce electricity consumption across all facilities. By optimising our use of energy, we not only lower our costs but also lessen our contribution to carbon emissions, aiding in the global effort to combat climate change.

Waste Reduction and Recycling: Encouraging our team to participate actively in recycling and waste management is a cornerstone of our environmental policy. By educating our staff on the importance of waste segregation and the value of recyclable materials, we transform our workspaces into models of environmental responsibility.

Digitalisation and Paperless Operations: Embracing digital solutions, we are on a mission to significantly reduce paper consumption. From e-documents and digital signatures to online training modules, we utilise technology to diminish our reliance on paper, thus saving trees and decreasing waste.

These measures represent just a fragment of our ongoing commitment to the environment. Aetheria Group pledges to continually evaluate and enhance our environmental initiatives, ensuring that we not only comply with but exceed regulatory requirements and expectations, maintaining our status as a conscientious corporate citizen.

Sustainability Endeavours

Aetheria Group embraces the challenge of sustainability as a key driver of our diverse global operations, encompassing business process outsourcing, clinical insourcing, homecare, and recruitment services.

Strategic Business Process Optimisation

Our commitment to sustainability is evident in the continuous enhancement of our business processes. By leveraging eco-friendly resources and adopting streamlined operations, we minimise our environmental impact across all branches of our enterprise, particularly in our comprehensive business process outsourcing solutions.

Sustainable Clinical and Homecare Practices

In the realm of clinical insourcing and homecare, we integrate sustainability into our care models. This involves implementing environmentally conscious practices, reducing waste, and ensuring that our delivery of healthcare services is as green as it is compassionate and patient-focused.

Investing in Sustainable Development

Our approach to recruitment prioritises sustainability by championing diversity, equity, and inclusion. We are dedicated to building a workforce that reflects the communities we serve, focusing on ethical recruitment practices and providing equal opportunities for growth and development.

Community and Stakeholder Engagement

We actively engage with the community and our stakeholders to enhance sustainable practices within and beyond our organisation. Recognising the power of collective effort, we strive to forge partnerships that promote environmental responsibility and social well-being.

At Aetheria Group, sustainability is a comprehensive initiative, integral to every business decision and action. It informs our approach to recruitment, ensuring that as we attract and nurture talent, we also contribute positively to societal and environmental welfare. We pledge to maintain this dedication to sustainability, ensuring our growth and success are harmoniously aligned with the health and prosperity of the communities we are privileged to serve.

Governance Principles

At Aetheria Group, we uphold governance as the cornerstone of our business integrity and corporate accountability. Our dedication to exemplary governance is unwavering, reinforcing the trust placed in us by our clients, employees, and stakeholders. We ensure robust governance through the following measures:

Stringent Compliance and Oversight: We conduct regular internal audits, scrutinizing our processes to ensure strict adherence to ISO standards and all applicable regulations. Our audit mechanisms are designed to maintain the highest levels of compliance, fostering an environment of operational excellence.

Transparent Communication: Transparency is key to our governance framework. We are committed to transparent reporting of our activities and performance, providing clear and accurate information to our stakeholders. This transparency extends to our financials, operations, and strategic outcomes, ensuring that we remain open and accountable in all aspects of our business.

Risk Management: Recognising the importance of risk management, we have established robust policies and procedures. These frameworks are crafted to identify, assess, and manage risks, safeguarding our reputation and ensuring the resilience and sustainability of our operations.

Ethical Leadership and Corporate Citizenship: Our governance model is underpinned by ethical leadership, with our board and management team setting the tone for an ethical culture throughout the organisation. We foster a sense of corporate citizenship, where every member of Aetheria Group is empowered to act with integrity and responsibility.

Stakeholder Engagement: We engage proactively with our stakeholders, understanding that effective governance involves listening to and considering the diverse perspectives of those we serve. This dialogue informs our governance practices and ensures they remain relevant and responsive to stakeholder needs.

Through these governance practices, Aetheria Group not only complies with the letter of the law but also embodies the spirit of ethical business. We take pride in our role as a responsible corporate citizen, and we continually strive to enhance our governance structures to meet and exceed the evolving expectations of our global community.

ESG Management and Measurement

To ensure that we meet our ESG commitments, we have integrated ESG principles into our core business strategy. We measure and manage our ESG performance by:

• Setting clear ESG objectives and key performance indicators
• Regularly reviewing and updating our ESG policy
• Conducting annual ESG performance assessments